Website Privacy Policy

We have reviewed our personal data processing activities in light of the mandatory and applicable rules of the European Union’s General Data Protection Regulation (GDPR), and we are committed to performing our activities in accordance with the requirements set forth in the GDPR and in domestic legislation.

Data Controller Information and Contact Details

Website Operator (hereinafter referred to as the “Data Controller”):  RETURMATIC Solutions Zrt.

Contact Information:

Postal address: 1103 Budapest, Gyömrői út 108-126. X building
Email address: adatvedelem@returmatic.hu
Phone number: +36 30 099 0668
Data Protection Officer: HANGANOV Kft.
Contact: dpo@hanganov.hu

Principles of Data Processing

We are committed to protecting the personal data of our website visitors and all data subjects. We consider it of utmost importance to respect their right to informational self-determination.

We handle personal data with confidentiality and take all necessary security, technical, and organizational measures to ensure the security of personal data.

If you have any questions that are not clear from this privacy policy, please contact us at the contact details provided above. We strive to respond as quickly as possible, but if a proper answer to your question requires more time, we undertake to respond within a maximum of 15 days.

You can request information about the processing of your personal data at any time in writing (by email or letter sent to our postal address) or orally (by phone). Please note that in the case of a phone inquiry—if your request related to data processing requires it (e.g., you request the deletion of your data)—we must identify you to ensure you are authorized to make the request before we fulfill it. If identification is not possible, we can only provide general information about data processing. Therefore, we recommend that you submit your questions or requests in writing whenever possible.

Applicable Laws

We undertake to process personal data in accordance with current legal requirements, particularly those listed below:

• Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), also known as GDPR;
• Act CXII of 2011 on the Right of Informational Self-Determination and Freedom of Information (Infotv.).

Complaint Handling and Other Legal Remedies

We do our best to ensure that personal data is processed in compliance with legal requirements. If you feel that we have failed to do so or if you have any questions, please contact us at the contact details provided above.

In the event that your rights to the protection of your personal data are violated, and the Data Controller does not cease its unlawful conduct despite your notification, you may turn to the National Authority for Data Protection and Freedom of Information (NAIH) at the following contact details:

Official name: Nemzeti Adatvédelmi és Információszabadság Hatóság (NAIH)
Postal address: 1363 Budapest, Pf. 9.
Phone number: +36 1 391 1400
Email: ugyfelszolgalat@naih.hu
Website: www.naih.hu

For the protection of your personal data, you may also initiate court proceedings, in which case the court will act without delay. You can file your lawsuit with the competent court based on your place of residence or stay, and you can find more information at https://birosag.hu/birosag-kereso.

Data Processed on the Website

Anyone can view the public content of our website without providing personal data; it is not tied to registration or login.

In connection with visiting and using the website, we process the data listed below for the purpose and duration specified in this policy, and we ensure the exercise of your rights related to data processing as follows:

Management of Cookies

What is a cookie? A cookie is a text file placed on your device (computer, smartphone) used to access the internet when you open and use our website. It typically contains information related to the connection between the web server and your device or the operation of the website (for example, a so-called session identifier, which is a unique string of letters, numbers, and other characters; the date and time you opened or visited the website, etc.). The web server reads its content back from your device occasionally—while you are Browse our website or when you visit it again later.

The content of the cookie helps the website (server) to improve the user experience and to implement the services provided on the website. For example, when you shop in a web store, such cookies are typically used by the web store to distinguish between and manage ongoing purchases (e.g., the current content of the shopping cart). If your internet connection is interrupted during a purchase, the website knows, based on the previously stored cookie, which product you put in your cart or which product you were looking for, and if the connection is restored, you can continue shopping where you left off. Cookies also make it possible to measure website traffic and create statistical data about it. Similarly, so-called tracking cookies are used by some social media platforms to provide access to their services, their use, or the display of their content to visitors of the website.

Purpose of data processing To identify and distinguish between the sessions of visitors to our website, to store data provided during the session, and to prevent data loss.

Scope of processed data The cookies used on our website are so-called functional cookies, which are essential to support and ensure the proper functioning of the website. They contain the date and time of the website visit, the session ID, and other information related to the session that can be interpreted by the website’s program code (strings of numbers and characters). However, these cookies do not contain personal data and are not suitable for identifying the person of the website visitor.

We do not transfer the information stored in functional cookies to third parties.

Duration of data processing The two cookies used on our website related to the display of maps from the https://snazzymaps.com/ service (named: ARRAffinity, ARRAffinitySameSite) are so-called session cookies, which expire as soon as you leave and close our page. Another functional cookie (named: pll_language), which is also necessary for the website’s operation (it stores the language settings for display), has a validity of 1 year. However, our website can only access the content of this longer-valid cookie if you revisit our page from the same device and have not deleted the cookies in the meantime.

Legal enforcement Most internet browsers automatically allow the use of cookies. However, you can change this setting at any time and disable the use of cookies. You can access, view, and delete the content of the cookies stored on your device at any time. The general management of cookies, including disabling or deleting them, is usually available in the settings of common internet browsers, typically in the submenu named Security, Privacy, or Privacy Settings, under the name “cookie.” You can find more information on cookie management in the help section of the specific program or by clicking on the following links, by clicking on the name of the program: Chrome, Mozilla Firefox, Edge.

Google Analytics Service

We use the Google Analytics service to analyze and measure the traffic and performance data of our website. The information collected from the website is automatically transmitted to Google, but it does not (and cannot) contain personal data. The collected and transmitted information is not suitable for identifying website visitors, but only for distinguishing between sessions for statistical purposes. You can read more about Google Analytics data processing by clicking here.

Purpose of data processing To measure website performance and to distinguish between the sessions of visitors to the website for the purpose of creating usage statistics.

Scope of processed data The Google Analytics service uses cookies to measure website performance and create usage statistics. These cookies contain information (unique strings of letters, numbers, and other characters) that can be interpreted by the service.

Duration of data processing The validity of the cookies used by the Google Analytics service can vary. There are some cookies that expire when you close the page in your internet browser, and there are some that have an even shorter validity (1 minute) or may be significantly longer (e.g., 24 hours or 2 years). However, our website—and through it, the Google Analytics service—can only access the content of the longer-valid cookies if you revisit our website from the same device and have not deleted these cookies in the meantime.

Legal enforcement You can disable the use of cookies applied by Google Analytics at any time. You can access, view, and delete the content of the cookies stored on your device at any time. The general management of cookies, including disabling or deleting them, is usually available in the settings of common internet browsers, typically in the submenu named Security, Privacy, or Privacy Settings, under the name “cookie.” You can find more information on cookie management in the help section of the specific program or by clicking on the following links, by clicking on the name of the program: Chrome, Mozilla Firefox, Edge.

Images and Videos Displayed on the Website

On our website, we regularly report on current news concerning our company and services, for which we occasionally publish images and videos.

We pay special attention to ensuring that the content of the images and videos published on our website does not violate the personal rights or legitimate interests of others, and that we always have permission and authorization for their lawful use.

Purpose of data processing To inform website visitors.

Legal basis for data processing In the case of footage published on the website in which natural persons are recognizable, the data processing is based on their voluntary consent, in accordance with Article 6(1)(a) of the EU General Data Protection Regulation, the GDPR.

Scope of processed data The image and, in the case of a video, the voice of identifiable, recognizable natural persons appearing in the footage.

Duration of data processing Until the data subject withdraws their consent or until the specific content is deleted.

Legal enforcement You can request information about the processing of your data at any time at the contact details provided above. You can also request the deletion of your data, and upon your request, we will remove the footage from the page where you are identifiable and recognizable.

Who can access the data? Anyone who visits the website can access and view the information published on our website.

Data Processed During Inquiries and Contact

You can contact us using any of the contact details available on our website, or you can send us a message via the form available under the Contact menu. The personal data you provide during this process will be used exclusively for communication with you and will not be transferred to third parties.

Purpose of data processing To provide information to interested parties and to fulfill requests for quotations.

Legal basis for data processing In the case of inquiries and requests for information, data processing is based on voluntary consent, in accordance with Article 6(1)(a) of the EU General Data Protection Regulation, the GDPR, while in the case of a request for a quote, it is necessary for taking steps prior to entering into a contract, in accordance with Article 6(1)(b) of the GDPR.

Scope of processed data During contact, we process the data voluntarily provided by you from the following list:

• Name (providing it on the form is necessary for addressing you in the response),
• Email address (providing it on the form is necessary for replying – the reply email address to which we will send the response),
• Phone number,
• Address (postal address).

Duration of data processing We process your personal data for a different period depending on the nature of the contact. We do not store it after providing the necessary information, unless a legal claim can be lawfully asserted regarding the subject of the contact, such as providing a price quote, in which case we may retain it for a maximum of 5 years for the purpose of verification.

Legal enforcement You can request information about the processing of your data at any time at the contact details provided above. You can also request the rectification of your data at any time if you find that you have provided it incorrectly or that we have recorded it inaccurately or incompletely. You can also request the deletion of your data, and if there is no legal obstacle, we will comply with your request without delay (otherwise, we will inform you of the reason for refusing the deletion).

Who can access the data? Only our employees are authorized to access the data you provide.

Data Security

For the security of the personal data we process, we take all necessary technical and organizational measures to ensure that the data is protected against accidental deletion (destruction), unauthorized use, or modification. We only allow access to the data processed in our IT systems to our employees by using an authorization system.

With the above measures, we ensure that unauthorized persons cannot access, disclose, transfer, modify, or delete the processed data.

Data Transfer

We do not transfer your personal data to individuals who are not authorized to access it, and we only transfer it to a third party if you have given your prior consent. An exception to this is when we are legally obligated to transfer the data, for example, in the case of a potential official investigation, where we are required to provide the necessary data for the purpose of the investigation to the requesting authority (e.g., police, prosecutor’s office, court, etc.). Your separate consent is not required for this, as it is a task defined by law.

Review and Availability of the Privacy Policy

We reserve the right to review and modify this policy as necessary, which may be justified by changes in the relevant laws or in our data processing activities and the technology used. If the modification affects your personal data processed based on your voluntary consent, we will inform you immediately and suspend the further processing of your personal data until you consent to it again.

The current, effective Privacy Policy is always publicly available here on the website.

The legally governing provision is the legal text in Hungarian, which is available at the following link:
https://returmatic.hu/adatkezelesi-nyilatkozat